Customer Notification Solutions

 
 

Keep Your Customers Up To Speed

 
 

Customer notification solutions help you provide up-to-the-minute delivery information for enhanced customer service.

 

SMS / Email Module

An additional layer of customer engagement with on-the-go notification capabilities
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Customer Portal App

Your own branded mobile app for customers to check and track deliveries from their phone or tablet
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Deliver a Premium Customer Experience with DQT’s E-Messaging Module

Providing a Premium Customer Experience is more important than ever. In today’s competitive environment, it pays to differentiate your brand by providing services that make your customers’ lives easier. With DQT’s Emessaging module, you can keep your customers informed throughout the delivery process.

Keep your customers informed according to their preferences

Email or Text? Let your customer decide! Emessaging lets you deliver customizable order status notifications via email or text.

Delivering to a jobsite but no one is there to sign? No worries. Your customers can be notified as their order status changes- Order Received, Order Enroute with ETA, Updated ETA, Order Arrived and Order Delivered.

Would your customers like to receive text or email alerts based on delivery status?

Our E-Messaging Module allows for automated Email and SMS alerts for your customers on the status updates you select, with the message body and content you want your customers to see.

A message recipient is defined at the point of order (phone number or email address), and then based on order status updates related to the delivery effort, customized messages are sent to those contacts either through email or SMS.

Messages can indicate order placement, orders being assigned a delivery vehicle, a vehicle departing the warehouse (including position and ETA updates along the way), and arrival or delivery status updates.

Here are some sample messages:

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Find out more

Contact us for more information, or to arrange for a demonstration

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