Customer Notification Solutions
Keep Your Customers Up To Speed
Customer notification solutions help you provide up-to-the-minute delivery information for enhanced customer service.
Deliver a Premium Customer Experience with DQT’s E-Messaging Module
Keep your customers informed according to their preferences
Email or Text? Let your customer decide! Emessaging lets you deliver customizable order status notifications via email or text.
Delivering to a jobsite but no one is there to sign? No worries. Your customers can be notified as their order status changes- Order Received, Order Enroute with ETA, Updated ETA, Order Arrived and Order Delivered.
Would your customers like to receive text or email alerts based on delivery status?
Our E-Messaging Module allows for automated Email and SMS alerts for your customers on the status updates you select, with the message body and content you want your customers to see.
A message recipient is defined at the point of order (phone number or email address), and then based on order status updates related to the delivery effort, customized messages are sent to those contacts either through email or SMS.
Messages can indicate order placement, orders being assigned a delivery vehicle, a vehicle departing the warehouse (including position and ETA updates along the way), and arrival or delivery status updates.
Here are some sample messages: