Customer Communications Made Simple
Proactively update customers with real-time delivery information across every channel.
Customer Communications from DQT makes it easy to proactively keep customers informed throughout the delivery process. With real-time delivery ETA tracking, customers know exactly when to expect their materials, reducing uncertainty and improving coordination at the jobsite.
Pictures, videos, and signatures provide clear proof of delivery and condition, creating transparency and confidence while helping resolve questions quickly and accurately.
Key Features
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API
Delivery ETA Tracking
Accurate arrival times for every delivery
Real-time ETA tracking gives customers accurate, up-to-the-minute visibility into their deliveries, helping set clear expectations and reduce uncertainty.
Customers benefit from better planning, allowing them to avoid wasting time waiting at a job site and ensuring any required equipment is available to receive the delivery.
- Live ETAs provide continuous updates from dispatch to final delivery
- Improves customer confidence by eliminating guesswork
- Enables proactive communication if delays occur
- Helps managers monitor performance trends across routes and drivers
Pictures & Videos
Clear visual proof for every delivery
Capturing photos and videos at the point of delivery provides clear, visual confirmation that orders have been completed as expected.
This added layer of documentation strengthens accountability and helps resolve disputes quickly and efficiently. DQT customers have reported a reduction in false claims related to missed or damaged deliveries through the use of digital proof of delivery.
- Visual proof confirms delivery location and condition of goods
- Reduces disputes and chargebacks with verifiable evidence
- Enhances trust with customers through transparency
- Provides easily accessible records for internal teams
Signatures
Secure digital confirmations every time
Digital signature capture ensures every delivery is verified and documented in real time. This secure confirmation protects both the business and the customer, while also simplifying record-keeping and retrieval.
- Instant digital, geocoded, signatures validate completed deliveries
- Eliminates paperwork and manual processing
- Provides secure, time-stamped confirmation
- Accessible anytime for audits or customer inquiries
Customer Communications
Real-time updates that keep customers informed
Automated customer communications keep everyone informed with timely, branded updates throughout the delivery journey.
Whether through email, SMS, or mobile app notifications, messages can be customized to reflect your company’s voice while reducing disruptive “Where’s my order?” phone calls.
- Automated alerts such as “On the Way” and “Delivered”
- Multi-channel delivery via email, SMS, or app notifications
- Customizable messaging aligned with brand tone
- Reduces workload for dispatch and customer service teams
Available API
Connect delivery data across systems
Robust API integration allows delivery data to seamlessly flow into your existing ERP or eCommerce platforms, ensuring all systems stay synchronized.
This connectivity enhances operational efficiency and provides a unified view of order and delivery status.
- Integrates order-level data directly into ERP or eCommerce systems
- Keeps all platforms updated with real-time delivery information
- Reduces manual data entry and errors
- Improves reporting, analytics, and overall visibility
