Case Study

No More Flying Blind: How Herrington’s Gained Complete Fleet Visibility with DQT

The Company

With six locations, a fleet of 55 vehicles, and a delivery operation supporting contractors and homeowners, Herrington’s is a family-owned building materials supplier serving customers throughout New York’s Hudson Valley region.

The Challenge

Before implementing DQ Technologies, visibility into delivery schedules and fleet activity was limited. Dispatchers fielded frequent calls from employees and customers looking for delivery updates, while delivery disputes often required time-consuming follow-up to verify what occurred.

As delivery volumes increased across multiple locations, Herrington’s needed a better way to:

  • Provide real-time visibility into delivery schedules
  • Improve communication between dispatchers, sales teams, and customers
  • Reduce “Where’s my order?” calls
  • Track vehicle activity and delivery status
  • Verify deliveries and address customer questions with confidence
  • Improve dispatch efficiency without adding administrative workload

The Solution

Herrington’s selected DQ Technologies for its delivery management needs, and the implementation was seamless, letting the team run the new system in parallel before fully transitioning.

Today, DQT provides real-time visibility into delivery schedules, routes, truck locations, stop statuses, and fleet capacity, while GPS tracking and digital Proof of Delivery add visibility into every delivery.

Alongside DQT’s Last Mile Delivery Management Suite, Herrington’s also uses:

  • Advanced Routing & Scheduling
  • GPS Fleet Tracking
  • Digital Proof of Delivery with Photos
  • Customer Notifications & eMessaging
  • Customer Portal Integration
  • ProMiles State Mileage Reporting

The Results

Herrington’s gained greater visibility across its fleet, improved customer service, and reduced the administrative burden on dispatchers.

  • Company-wide delivery visibility: Sales, operations, and dispatch teams can view schedules, truck availability, route status, and delivery capacity in real time.
  • Faster dispute resolution: Digital Proof of Delivery with photos provides instant verification of deliveries, quantities, and locations.
  • Reduced dispatcher workload: Greater visibility cuts status calls and administrative interruptions.
  • Improved customer service: GPS tracking and real-time delivery information let teams give accurate ETAs and updates.
  • Better operational insights: Delivery data helps leadership monitor fleet activity, evaluate capacity, and make more informed decisions.
  • Greater accountability: Delivery photos and GPS tracking provide clear documentation when questions arise.

“The biggest advantage we’ve seen is the visibility. Anyone across the company can see the delivery schedule, truck availability, route status, and where each stop is throughout the day.”Fred Hickman, CFO, Herrington’s

Key Products

  • DQTv2 Last Mile Delivery Management Suite
  • Advanced Routing & Scheduling
  • GPS Fleet Tracking
  • Digital Proof of Delivery
  • Customer Notifications & eMessaging
  • Customer Portal App/API
  • ProMiles State Mileage Reporting

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